Frequently Asked Question

Below FAQ are some common concerns of our customers before placing an order. If you have other questions, please just send it to order.on.door@gmail.com.
If you have other questions, please just send it to order.on.door@gmail.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can WhatsApp us +923072490706.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

FAQs

OrderOnDoor.com is a Pakistan-based online bookstore that sells storybooks, novels, children’s books, graphic novels, manga, and other engaging reads. Established in 2019, OrderOnDoor aims to promote a reading culture in Pakistan by making books accessible to readers of all ages.

We deliver orders across Pakistan.

Our standard delivery charge is Rs. 249. Free Delivery on the purchase of Rs 2999 or more (T&C Apply)

Orders are generally delivered within 5–8 working days after dispatch. Delivery times may vary depending on your location and courier service.

Simply browse our website, add your desired books to your cart, proceed to checkout, enter your delivery details, and complete your order.

We offer Card Payment, Cash on Delivery (COD) and Direct Bank Deposit

Yes, you can place your order on Whatsapp: +923072490706

Once your order has been dispatched, you will receive a tracking details via Email.
Once your order has been dispatched, you will receive a tracking details via Email.
Yes, You can request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to change your delivery address. The delivery city cannot be changed once the order has been dispatched.

If your book arrives damaged, please contact us as soon as possible after receiving your order. We may request photographs of the book and packaging to assess the issue.

Please contact us with your order number and details of the missing item. We will check the order and assist you accordingly.

If an ordered item becomes unavailable, we will contact you regarding the available options, which may include a replacement or refund, depending on the circumstances.

Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before requesting a return or exchange.

Please contact us as soon as possible with your order number and details of the book received. Our team will assist you.