Cancellation Policy
At OrderOnDoor, we strive to process and ship your orders as quickly as possible. Please review our cancellation policy to ensure a smooth experience.
Order Cancellation
- Before Shipping: If you need to cancel your order, please contact us at order.on.door@gmail.com /0307-2490706 within 24 hours of placing your order. If the order has not been processed or shipped, we will cancel the order and issue a full refund if you paid online.
- After Shipping: Once your order has been shipped, cancellations are no longer possible. You may refer to our Return Policy for further assistance on returning the item once it has been delivered.
Non-Cancellable Orders
Some products may be non-cancellable due to the nature of the item (e.g., personalized or special-order books). These items will be clearly marked as non-cancellable at the time of purchase.
How to Request a Cancellation:
To cancel an order, please email us at order.on.door@gmail.com / 0307-2490706 with your order number and reason for cancellation. We will confirm whether your order is eligible for cancellation.
Refunds:
If your order is successfully canceled, the refund will be processed within 3-5 business days to your original payment method. Please note that your bank may take additional time to reflect the refund in your account.
Contact Us:
If you have any questions about our cancellation policy, please reach out to our customer support team at order.on.door@gmail.com /0307-2490706. We’re here to help!
